Cookies help us deliver our services. By using our services, you agree to our use of cookies. More information

O2k-ticket system

From Bioblast
Revision as of 11:42, 25 November 2019 by Antunes Diana (talk | contribs) (Created page with "{{MitoPedia |description=The '''O2k-ticket system''' is a customer support platform based on '''O'''pen-source '''T'''icket '''R'''equest '''S'''ystem (OTRS). This system auto...")
(diff) ← Older revision | Latest revision (diff) | Newer revision β†’ (diff)


high-resolution terminology - matching measurements at high-resolution


O2k-ticket system

Description

The O2k-ticket system is a customer support platform based on Open-source Ticket Request System (OTRS). This system automatically attributes an unique Ticket number (which is visible on the subject of your e-mail) to each received customer inquiry. For an easy follow-up, all the related correspondence is collected under this Ticket number. In order to provide a helpful and reliable support regarding your O2k/equipment, we suggest to include in your inquiries:

  • your affiliation and your O2k-serial number - See: O2k_series;
  • DLD file(s) with your reported issue accompanied by a brief explanation.


Reference: O2k-Open_Support, MitoPedia:_O2k-Open_Support