Difference between revisions of "O2k-ticket system"
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In order to provide a helpful and reliable support regarding your O2k/equipment, we suggest to include in your inquiries: | In order to provide a helpful and reliable support regarding your O2k/equipment, we suggest to include in your inquiries: | ||
* your affiliation and your O2k-serial number - ''See'': [[O2k_series]] | * your affiliation and your O2k-serial number - ''See'': [[O2k_series]] | ||
* DLD file(s) with your reported issue accompanied by a brief explanation. | * DLD file(s) with your reported issue accompanied by a brief explanation. | ||
Revision as of 12:44, 25 November 2019
- high-resolution terminology - matching measurements at high-resolution
O2k-ticket system
Description
The O2k-ticket system is a customer support platform based on Open-source Ticket Request System (OTRS). This system automatically attributes an unique Ticket number (which is visible on the subject of your e-mail) to each received customer inquiry. For an easy follow-up, all the related correspondence is collected under this Ticket number. In order to provide a helpful and reliable support regarding your O2k/equipment, we suggest to include in your inquiries:
- your affiliation and your O2k-serial number - See: O2k_series
- DLD file(s) with your reported issue accompanied by a brief explanation.
Reference: O2k-Open_Support, MitoPedia:_O2k-Open_Support
