Difference between revisions of "O2k-ticket system"

Latest revision as of 08:56, 15 February 2023

high-resolution terminology - matching measurements at high-resolution

O2k-ticket system

Description

The O2k-ticket system is a customer support platform based on Zammad. This system automatically attributes an unique Ticket number (which is visible on the subject of your e-mail) to each received customer inquiry. For an easy follow-up, all the related correspondence is collected under this Ticket number.

Contact us: [email protected]

In order to provide a helpful and reliable support regarding your O2k/equipment, we suggest to include in your inquiries:

your affiliation and your O2k-serial number - See: O2k_series

DLD file(s) with your reported issue accompanied by a brief explanation.

Reference: O2k-Open_Support, MitoPedia:_O2k-Open_Support

@@ Line 1: / Line 1: @@
 {{MitoPedia
-|description=The '''O2k-ticket system''' is a customer support platform based on '''O'''pen-source '''T'''icket '''R'''equest '''S'''ystem (OTRS). This system automatically attributes an unique Ticket number (which is visible on the subject of your e-mail) to each received customer inquiry. For an easy follow-up, all the related correspondence is collected under this Ticket number.
+|description=The '''O2k-ticket system''' is a customer support platform based on Zammad. This system automatically attributes an unique Ticket number (which is visible on the subject of your e-mail) to each received customer inquiry. For an easy follow-up, all the related correspondence is collected under this Ticket number.
+* Contact us: '''[email protected]'''
 In order to provide a helpful and reliable support regarding your O2k/equipment, we suggest to include in your inquiries:
-* your affiliation and your O2k-serial number - ''See'': [[O2k_series]];
+* your affiliation and your O2k-serial number - ''See'': [[O2k_series]]
 * DLD file(s) with your reported issue accompanied by a brief explanation.